Privacy Policy

Introduction

Extreme Homes Management ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including our SMS messaging service.

Information We Collect

We may collect the following types of information:

• Contact information (name, phone number, email address, mailing address)
• Lease and tenancy information
• Maintenance request details
• SMS message content related to property management services

How We Use Your Information

We use your information to:

• Communicate with you about maintenance requests and property matters
• Send SMS notifications about your maintenance requests, building notices, and emergencies
• Process and respond to your inquiries
• Manage our properties and fulfill our obligations as your property manager

SMS Messaging Terms

By providing your phone number and opting in to receive text messages, you consent to receive SMS messages from Extreme Homes Management regarding maintenance updates, building notices, and property-related communications.

• Message frequency: Message frequency varies based on maintenance activity and building notices
• Message and data rates: Standard message and data rates may apply
• Opt-out: You can opt out at any time by replying STOP to any message
• Help: Reply HELP for assistance

SMS data will not be shared with third parties except our texting service provider (Quo/OpenPhone) for the purpose of delivering messages.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist with property management operations
• Contractors and vendors for maintenance services
• Legal authorities when required by law

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Extreme Homes Management
688 Halsey St, Brooklyn, NY 11233
Phone: (718) 576-6300
Email: info@ehmny.com

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